Privacy Policy

2. What Personal Information We Collect

Depending on how you interact with Syntra, we may collect information including:

• name
• email address
• phone number
• residential or project address
• property and site details
• information submitted through website forms
• project requirements and preferences
• budget information
• quotation and contract information
• billing and payment information
• communications with Syntra
• architectural plans, drawings and specifications
• photographs and videos relating to a property or project
• council, planning and approval documentation
• information relating to consultants, contractors and suppliers
• licences, qualifications and insurance information where relevant
• information provided during consultations, site visits or project meetings

Where identification documents or other personal information are reasonably required for a project, we will seek to limit collection to information necessary for the relevant purpose.

3. Property and Project Information

When assessing, planning or delivering a construction project, Syntra may collect information about a property, including:

• property address
• site dimensions and characteristics
• surveys
• architectural or concept plans
• photographs
• existing building conditions
• planning and zoning information
• council approvals
• development applications
• complying development documentation
• engineering information
• consultant reports
• construction specifications
• selections and finishes

Some property information may not itself be personal information. However, where it is linked to an identifiable individual, we will handle it in accordance with this Privacy Policy.

4. How We Collect Information

We may collect personal information when you:

• submit an enquiry through our website
• book an initial consultation
• request a quotation
• engage Syntra for a project
• communicate with our team
• attend a site meeting
• provide plans, photographs or project documents
• download resources from our website
• engage with our advertising or marketing
• provide information as a subcontractor, supplier or consultant

We may also receive information from third parties where reasonably necessary and lawful, including architects, building designers, engineers, surveyors, certifiers, councils and government authorities, real estate professionals, subcontractors and suppliers, referral partners and property information services.

5. Purpose of Collection

We may collect, hold and use personal information to:

• respond to enquiries
• conduct initial project consultations
• assess proposed building projects
• prepare estimates and quotations
• develop project scopes
• manage design and pre-construction activities
• coordinate approvals and consultants
• deliver construction projects
• communicate project updates
• manage subcontractors and suppliers
• process invoices and payments
• maintain project and business records
• improve our services
• provide relevant marketing communications
• manage disputes, insurance matters and warranties
• comply with legal and regulatory obligations
• protect Syntra's legal rights

If required information is not provided, we may be unable to assess or deliver a project effectively.

6. Project Photographs and Video

Syntra may photograph or record project sites for purposes including:

• project management
• construction records
• documenting progress
• quality control
• defect management
• safety
• communication with clients and consultants

We may also request permission to use photographs or video of projects for our website, social media, advertising, portfolios, case studies and promotional material.

Where reasonably practicable, we will avoid publishing personal information, personal documents, vehicle registrations or other identifying information that is not relevant to showcasing the project.

Where additional consent is appropriate, we may seek that consent before using project imagery for marketing purposes.

7. Contractors, Suppliers and Consultants

To deliver construction projects, we may need to disclose relevant information to third parties involved in a project, including:

• architects and building designers
• engineers
• surveyors
• certifiers
• subcontractors
• tradespeople
• suppliers
• project managers
• councils and government authorities
• insurers
• professional advisers

We only seek to provide information reasonably required for them to perform their role.

8. Direct Marketing

Syntra may use your contact information to communicate with you about:

• our services
• project opportunities
• construction information
• downloadable resources
• events
• promotions
• relevant company updates

Where applicable, electronic marketing communications will be sent in accordance with the Spam Act 2003 (Cth).

You may unsubscribe from marketing communications at any time using the unsubscribe function provided or by contacting us.

Operational communications relating to an active quotation, contract or construction project are not marketing communications and may continue where necessary.

9. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

• our employees and authorised representatives
• subcontractors and trades
• professional consultants
• accountants and legal advisers
• insurers and insurance brokers
• cloud and IT providers
• website hosting providers
• customer relationship management platforms
• payment processors
• marketing and communication platforms
• councils, certifiers and regulatory authorities
• potential business purchasers or investors, subject to appropriate confidentiality arrangements
• law enforcement or regulatory authorities where required by law

We do not sell personal information.

10. Overseas Disclosure

Some technology and cloud service providers used by Syntra may store or process information outside Australia.

Where personal information is disclosed overseas and Australian privacy laws apply, Syntra will take reasonable steps required by law in relation to the handling of that information.

The countries in which information may be processed can change depending on the technology providers we use.

11. Data Security

Syntra takes reasonable steps appropriate to our operations to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include:

• access controls
• password-protected systems
• secure cloud platforms
• restricted access to project information
• staff and contractor confidentiality requirements
• appropriate technology-provider controls
• secure document management practices

No system or internet transmission can be guaranteed to be completely secure.

12. Data Retention

We may retain personal information and project records for as long as reasonably necessary for:

• project delivery
• contractual obligations
• warranty and defect matters
• insurance requirements
• taxation and accounting requirements
• regulatory requirements
• dispute management
• legitimate business purposes

Where information is no longer reasonably required, and we are not legally required to retain it, we may securely destroy or de-identify it.

13. Data Breaches

Where Syntra is subject to the Notifiable Data Breaches Scheme, we will respond to suspected data breaches in accordance with our obligations under the Privacy Act.

This may include:

• investigating a suspected breach
• taking reasonable steps to contain the breach
• assessing the potential impact
• notifying affected individuals where legally required
• notifying the Office of the Australian Information Commissioner where legally required

14. Access and Correction

You may request access to personal information we hold about you.

You may also request that we correct information that you believe is inaccurate, incomplete, out of date or misleading.

We may need to verify your identity before processing a request.

There may be circumstances where access cannot be provided. Where required, we will explain the reason for refusing access.

15. Complaints

If you have a question or complaint regarding the way Syntra handles your personal information, please contact us.

Syntra Construction Group. Email: admin@syntragroup.com.au. Phone: 02 9164 3098.

We will seek to investigate and respond to privacy complaints within a reasonable period.

Where the Privacy Act applies and you are not satisfied with our response, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

16. Website, Cookies and Analytics

When you visit our website, we or our service providers may automatically collect technical information including:

• IP address
• browser type
• device information
• pages visited
• referring websites
• time spent on pages
• interactions with our website

We may use cookies and similar technologies to operate our website, understand website usage, improve user experience, measure advertising performance and provide relevant advertising.

Some cookies may be provided by third-party analytics or advertising platforms.

You can manage or disable cookies through your browser settings. Doing so may affect some website functionality.

17. Third-Party Websites

Our website may contain links to websites operated by third parties.

Syntra is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

18. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to:

• our business
• our services
• technology
• legal requirements
• privacy practices

The latest version will be published on our website together with its effective date.

Contact

For privacy enquiries, access requests, correction requests or complaints, please contact:

Syntra Construction Group. Email: admin@syntragroup.com.au. Phone: 02 9164 3098.